Terms & Conditions
Cancellations made after policy deadlines are subject to forfieture of the entire reservation.
Alexandra Inn Policies Check-in: 4:00 pm Check-out: 11 am
Reserving your Stay: A valid credit card is required to reserve your room and you must be at least 21 years of age to make a reservation. A full deposit is required for reservations made within 3 days prior to arrival. No deposit is required for reservations more than 3 days away from arrival.
Cancelling Your Reservation: If your plans change and you need to cancel your reservation, you may do so before 11:59PM Eastern Time 3 days or more in advance of the arrival date. Cancellation occurring after 11:59 PM Eastern Time 3 days prior to arrival will forfeit the entire reservation balance.
Reservation Modifications: No refund for early departures. Please note that an extension of your reservation may result in a rate change. Modifications to dates must be made more than 3 days in advance of your arrival date.
Floor Placement: Floor preferences or room location requests are never guaranteed.
Smoking Policy: Alexandra Inn is a 100% non-smoking property. This includes everywhere on-site including guest-rooms, balconies, beach, indoor common areas, outdoor common areas, and parking lot. Violation of the Smoking policy will result in a $500 fine with immediate forfeiture of the remaining reservation with no refund.
Pet Policy: Alexandra In is not a pet friendly resort. However, there are other hotels in Traverse City that can accommodate pets. Please check out the Traverse City Tourism page for more information on pet friendly properties.
https://www.traversecity.com/hotels/pet-friendly/ Service Animals: The ADA defines a service animal as a guide dog or signal dog individually trained to aid a person with a disability. Under the ADA, service dogs must be harnessed, leashed, or tethered, unless the devices interfere with the service dogs work or the individuals disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. Service animals may not be left unattended anywhere on the property. A public entity or private business is not responsible for the care or supervision of a service animal. If a public entity or private business normally charges individuals for damage they cause, the service animal handler may be charged for damage caused by the service animal. Someone with a service animal may be asked to remove the animal from the premises if: 1. The animal is out of control and the handler does not take effective action to control it, or 2. The animal is not housebroken. If the service animal has had an accident the owner/handler is responsible for cleaning the area where the accident occurred. Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. The tasks performed by a service animal must be directly related to the individuals disability. It does not matter if you have a note from a doctor stating that you have a disability and need the animal for emotional support. A doctors letter does not turn an animal into a service animal. While comfort animals are often used as part of a medical treatment plan, they are not considered service animals under the ADA. They do not have special training to perform tasks that assist people with disabilities, and are not limited to working with people with disabilities. Therefore, comfort animals are not covered by federal laws protecting the use of service animals
Fireworks: No fireworks are allowed on Alexandra Inn's property for the safety and well-being of all guests -no sparklers.
Bikes: Bicycles are not permitted inside Alexandra Inn's property. Lack of compliance will result in termination of stay without refund.
Occupancy: No more than four individuals are permitted to occupy any of Alexandra Inn's room types. Unregistered guests or excessive guests over occupancy limits may result in reservation termination without refund.
CANCELLATION & DEPOSIT POLICY: Reservations made directly with Alexandra Inn offer a free cancellation if you cancel or modify your stay more than 3 Days in advance. Reservations canceled or modified within 3 days of check-in date require the guest on record to be responsible for the full stay.
A Leisure Client Type reservation made directly with Alexandra Inn's front desk with an arrival date of:
Sunday must cancel by 11:59 PM Eastern Time on the Thursday before
Monday must cancel by 11:59 PM Eastern Time on the Friday before
Tuesday must cancel by 11:59 PM Eastern Time on the Saturday before
Wednesday must cancel by 11:59 PM Eastern Time on the Sunday before
Thursday must cancel by 11:59 PM Eastern Time on the Monday before
Friday must cancel by 11:59 PM Eastern Time on the Tuesday before
Saturday must cancel by 11:59 PM Eastern Time on the Wednesday before
PREPAYMENT: Reservations will be charged a prepayment of the total price of the reservation within 3 days of arrival.
Reservations made through Online Travel Agency & Third Party Booking Sites are held to different Deposit and Cancellation Policies. Please review the policy on your reservation information from the travel agency you reserved with.
Wedding, corporate, and group block reservations are subject to the deposit and cancellation policies negotiated in the group agreement.
